Terms of Service

Acceptance and eligibility

These Terms of Service (“Terms”) form an agreement between you and 符源, the operator of Otome App(“Otome App”, “we”, “us”, or “our”) under the laws of People's Republic of China. They govern your access to the AI-powered interactive story, game-creation, account, and related digital services available at https://otomeapp.com (the “Service”).

By creating an account, playing a story, submitting content, subscribing, purchasing Starlight, or otherwise using the Service, you confirm that you are at least 18 years old, have read and accepted these Terms and our Privacy Policy, and have authority to enter this agreement. If you do not agree, do not use the Service.

The Service and AI disclosure

Otome App provides fictional, AI-powered interactive text entertainment. Characters, programs, and events are fictional unless expressly stated otherwise. Your choices and messages may be processed to generate dialogue, story progression, relationship state, safety decisions, and endings.

The Service currently uses third-party infrastructure and AI services, including Cloudflare, a GeekAI-compatible model gateway, and Alibaba Qwen-family models. Providers may change as the Service evolves. AI output can be inaccurate, unexpected, repetitive, incomplete, or offensive despite safeguards. It is entertainment, not legal, medical, financial, mental-health, or other professional advice.

Accounts and security

You must provide an email address you control and accurate information. Login codes and account access are personal and may not be shared, sold, or transferred. You are responsible for activity under your account and must promptly report unauthorized access to fuy7455@gmail.com.

We may require age verification before allowing access to mature-rated content.

Subscriptions and Starlight

4.1 Hybrid billing

The Service offers monthly subscriptions that grant a stated quantity of Starlight after each successful charge, plus separate one-time Starlight packs. Current quantities, prices, and currencies are displayed before checkout. Starlight is a limited, non-transferable digital entitlement used only inside Otome App. It has no cash value, is not cryptocurrency, and cannot be redeemed or exchanged outside the Service.

4.2 Granting and use

Paid Starlight is added only after successful payment confirmation. Paid Starlight does not expire. Promotional or free Starlight may have separate limits disclosed when granted. Starlight is deducted when you unlock a clearly priced chapter or feature. We may correct balances affected by fraud, chargebacks, duplicate grants, or technical errors.

Billing, taxes, and automatic renewal

By purchasing a monthly plan, you expressly authorize a recurring charge at the price and interval shown at checkout until you cancel. Each subscription automatically renews monthly unless canceled before the next billing date.

Waffo Pancake acts as merchant of record and payment processor for checkout, applicable taxes, receipts, and card handling. We do not receive or store your full payment-card number. The final amount, currency, applicable tax, and billing descriptor are shown at checkout. A failed renewal does not grant new Starlight for that billing period.

Cancellation

You may cancel at any time using the online cancellation link in your Waffo receipt or Waffo Consumer Portal. You may also contact fuy7455@gmail.com from your registered email address.

• Cancellation stops future renewals and takes effect at the end of the current paid billing period.
• Previously granted paid Starlight remains available and does not expire merely because you canceled.
• Cancellation does not automatically refund a completed charge.

Refund policy

Because Starlight and interactive chapters are delivered digitally and may be consumed immediately, completed purchases are generally final, subject to mandatory consumer rights and these exceptions:

• A first subscription charge may be refunded within 7 days if no more than 10% of its granted Starlight was used.
• An unused one-time Starlight pack may be refunded within 7 days of purchase.
• Duplicate or erroneous charges will be refunded after verification.
• A verified Service outage exceeding 72 continuous hours may qualify for a proportional refund or service credit.
• Rights that cannot lawfully be excluded in your country remain unaffected.

Request a refund at fuy7455@gmail.com with your account email, Waffo transaction ID, and reason. We normally acknowledge requests within 2 business days. Approved refunds return to the original payment method; financial institutions may take 5–10 business days to post them. Refunded Starlight is removed from the corresponding grant to the extent it remains unused.

Billing questions and disputes

If you do not recognize a charge or believe it is incorrect, contact fuy7455@gmail.com before initiating a bank dispute so we can investigate. Chargebacks, refund abuse, or payment fraud may result in balance correction or temporary account restriction while the matter is reviewed.

Your content and intellectual property

You retain rights you lawfully hold in prompts, messages, game definitions, uploaded assets, and other material you submit (“User Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, process, reproduce, adapt, moderate, and display User Content only as needed to operate, secure, improve, and—where you choose to publish—distribute the Service.

Subject to applicable law and third-party rights, you may use AI output generated specifically for you. AI output may not be unique and similar output may be generated for others. Otome App, its visual identity, software, curated programs, and other platform materials remain owned by us or our licensors. We do not use private gameplay messages to train our own general AI model without separate, explicit consent.

Acceptable use

You may not use the Service to:

• create or distribute illegal, fraudulent, defamatory, harassing, hateful, or privacy-invasive material;
• sexualize minors, facilitate child exploitation, or evade age and content safeguards;
• impersonate a real person through deceptive synthetic media or violate publicity, copyright, or other rights;
• promote non-consensual sexual content, human trafficking, terrorism, self-harm encouragement, or actionable violence;
• create malware, phishing, credential theft, automated abuse, or attacks on systems or people;
• scrape outputs at scale, bypass limits, reverse engineer safeguards, or use output to train a competing model;
• resell account access or Starlight without our written permission; or
• violate applicable law, card-network rules, or the rights of another person.

We may screen, reject, limit, remove, or report content when reasonably necessary for safety or legal compliance.

Data and privacy

Our Privacy Policy explains the personal information we process and your rights. Waffo Pancake handles full payment-card data; it does not pass through or remain on our servers. You should not submit sensitive personal data, confidential third-party information, or information you lack permission to use in story messages or creator tools.

Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and accuracy of AI output.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or lost profits, data, goodwill, or opportunity. Our aggregate liability relating to the Service will not exceed the amount you paid us through Waffo Pancake in the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

Suspension and termination

We may suspend or terminate access for material breach, fraud, payment abuse, serious safety risk, or legal requirement. We will give notice when reasonably possible. If we discontinue the Service for reasons unrelated to your breach, we will provide a reasonable means to use remaining paid Starlight or an appropriate refund where required by law.

You may request account deletion through the contact details below. Certain transaction and legal records may be retained.

Governing law and disputes

These Terms are governed by the laws of People's Republic of China, excluding conflict-of-law rules, while preserving mandatory protections available in your country of residence. Before formal proceedings, please contact fuy7455@gmail.com and allow 30 days for an informal resolution.

Changes to these Terms

We may update these Terms to reflect changes in the Service, law, safety practices, or billing. For material changes, we will provide at least 14 days’ advance notice by email or a prominent in-Service notice unless urgent legal or security reasons require faster action. The updated date and version will appear on this page.

General terms

These Terms and the Privacy Policy are the complete agreement regarding the Service. If one provision is unenforceable, the rest remain effective. Our failure to enforce a provision is not a waiver. You may not assign this agreement without our consent; we may assign it as part of a reorganization, merger, or transfer of the Service while preserving your rights.

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